Services inside the hotel

Check-in and check-out

  • Check-in
    14:00
  • Check-out
    11:00

Guestrooms

  • All rooms are equipped with a toilet with a built-in bidet.
  • Extra bed
Internet

Wireless Wireless LAN Internet access is available free of charge in all guestrooms.

  • *Please bring your own PC.
  • *There may be times when it is difficult to use the wireless LAN (Wi-Fi) connection service due to increased Internet traffic and weak signals.
  • *Guests are kindly requested to take responsibility for their own Internet security.
  • *The hotel assumes no responsibility for any damage or loss resulting from unexpected stoppage or bad connection.

Wired Wired LAN Internet access is available free of charge in all guestrooms.

  • *All rooms are equipped with LAN cable
  • *Please bring your own PC.
Personal computer
Laptop computers are lent out (for a fee). Please ask at the front desk.

*Supplies are limited. Please let us know when you make a reservation.

Items for loan (for a fee)
Laptop computers
1,000 yen (including tax)/night *Lent out at the front desk.
Cribs
1,000 yen (including tax)/night *Supplies are limited.
Please let us know when you make a reservation.
Items for loan (free)
  • Bed rails (3)
Items for children
  • Toiletries (toothbrushes, towels and other items)
  • Disposable slippers
For newborns and infants
  • Disposable diaper disposal pails
Bedding
  • Blankets
  • Japanese cypress pillows
  • Tempur pillows
  • Buckwheat husk pillows
  • Yukatas
  • Relaxation wear (one-size-fits-all)
Electric appliances
  • Irons and ironing boards
  • Humidifier
  • DVD players (non-Blue-ray-compliant)
  • Lamps *Supplies are limited. Please let us know when you make a reservation.
  • Travel adaptors
  • Fan heaters
  • Fans (10)
  • Hair dryers
  • Chargers for cell phones and smartphones (May not be compatible with some phones)
Amenities
  • Combs
  • Sewing sets
  • Shaving foam
Daily commodities
  • Thermometers
  • Cold pillows
  • Nail clippers
  • Extension cords
  • Bottle openers
  • Wine openers
  • Umbrellas for loan
  • Wheel chairs (for use inside the hotel, lent out at the lobby)

*Supplies are limited. Please let us know when you make a reservation.

Channel guide

Information on broadcast channels that are available free of charge on guestroom TVs

  • General broadcast channels
    Hokkaido Broadcasting (TBS), NHK Educational TV, NHK General TV, Sapporo Television Broadcasting (Nippon Television Network), Hokkaido Television Broadcasting (TV Asahi), Television Hokkaido Broadcasting (TV Tokyo), Hokkaido Cultural Broadcasting (Fuji Television Network)
  • Broadcasting satellite channels
    BS 1, BS 2, BS High Vision, BS Nippon, BS Asahi, BS-i, BS Japan, BS Fuji, BS 11 Digital, TwellV
  • Satellite broadcasting channels
    CCTV Daifu (China), Phoenix Satellite Television (general Chinese program), KBS World (South Korean variety program)
  • Overseas programs
    CCTV Daifu (China), Macroview TV (Taiwan), YTN (South Korea), Thai Global Network (Thailand), Channel NewsAsia (Singapore), Australia Plus (Australia), Voice of America (U.S.A.), Channel One (Russia)
  • VOD system
    The video on demand (VOD) system, with which you can watch your favorite movies whenever you like, has been updated. Now you can enjoy a more diverse range of content.

    (1) Cueing, fast-forwarding, rewinding and pausing are all possible!
    Enjoy your favorite programs whenever you like.
    (2) More than 700 movie titles!
    A variety of content, ranging from the latest Western and Japanese films to sports and adult videos, are available.
    (3) Guests have free access to videos from check-in to check-out!
    No matter how many times you use this system until check-out time, the price is 1,000 yen a day.

Services inside the hotel

Room service
Room service at night
17:00 – 22:00 (last order) *Ice: 200 yen (including tax)
Laundry
Ironing service
8:00 – 13:00 *Ask by 10:30 to have your clothes ironed within the business hours of that day.
Laundry
 
(Finish within the same day) Reception hours: 7:30 – 10:30; delivery time: 16:00
(Finish on the following day) Reception hours: 10:30 – 15:30; delivery time: 10:30
Home-delivery service
Reception area
Cloak counter, 2F (available 24 hours a day)
Cardboard box
Charge: 500 yen (including tax)
Foreign money exchange service (for registered hotel guests only)
Reception area 
Front desk
Hours of availability
24 hours a day
Currencies that can be exchanged
US dollar, Euro, Sterling pound, Australian dollar, Hong Kong dollar, Korean won

*The maximum exchangeable amount at one time per day is set from a safety standpoint.
*Please note that we do not exchange Japanese yen for foreign currencies, ​or​ foreign currencies for other foreign currencies.
*We also do not exchange traveler’s checks.

Shoeshine service for registered hotel guests
Price
From 1,200 yen
Reception
Ask via front dial 6 by 10 p.m. within that day.
Delivery
Your shoes will be delivered to your room after six o'clock on the following morning.
Shop
Location
2F
Hours

7:30 – 11:00, 16:00 – 21:00
  • Sweets for tourists, Souvenirs and gifts
Massage services
Hours 
 
June – November: 16:00 - 1:00 a.m. (Sun. and national holidays: 18:00 – 1:00 a.m.)
December – May: 18:00 - 1:00 a.m.
Price
 
4,300 yen (excluding tax)/40 min.
6,450 yen (excluding tax)/60 min.
Reservations
Make reservations at the front desk (from 10:00)
Esthetic services
Name of esthetic salon
Relaxation Salon Sanatio (Room 1035)
Hours
18:00 – 4:00 the following morning
URL:
http://sanatio-salon.com/salon/sapporo.html
Reservations/inquiries
0120-350-796 (by advance reservation only)
Toll-free number hours
13:00 – 4:00 the following morning
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TEL.011-221-3009itgj

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