館内各種サービスのご案内

Q.Access

Sapporo Dome
Subway
Get on the Toho Line at Sapporo Subway Station and get off at the last stop, Fukuzumi Station (approx. 13 min.).
Approx. 13 min. on foot from Exit 3
Fare: adults (junior high school students and older): 250 yen; children (elementary school students): 130 yen
Taxi
Approx. 3,000 yen (approx. 30 min.)
Convention Center
Bus
17 to 19 minutes from Bus Stop 3 of JR Sapporo Station to the Sapporo Convention Center (JR Hokkaido Bus)
Subway
Get on the Namboku Line at Sapporo Subway Station and change to the Tozai Line at Odori Station.
Get off at Higashi Sapporo Station (23 min.).
Go out of Exit 1, go to the right, and then turn right at the second traffic light (approx. 8 min. on foot).
Taxi
Approx. 1,500 yen (approx. 10 - 15 min.)

Hokkaido University Approx. 5 min. on foot to the Main Gate (Kita 8-jo Nishi 5-chome, Kita-ku, Sapporo)

Q.I would like to send a package to the hotel.

Please send the package to the address below after making your hotel reservation. Be sure to write down the guest name and date of accommodation.

Century Royal Hotel Front Desk
Kita 5-jo Nishi 5-chome 2, Chuo-ku, Sapporo, Hokkaido, 060-0005
Tel.: 011-221-2121 (switchboard number)

Q.Can you keep my baggage before (after) check-in?

We can keep your baggage at the cloak counter next to the front desk on the second floor. However, we are unable to keep cash and other valuables for guests.

Q.Please tell me about guestroom types and their rates at the Century Royal Hotel.

Please see the link below for details.
Additional fees are set for accommodation plans sold on the Internet.

Room typeRoom rate
Per guest per nightPer two guests per night
Single20,000 - 44,000 
Twin/Double 35,000 - 66,000
Large Twin 45,000 - 88,000
Deluxe Twin 60,000 - 110,000
Suite 100,000 - 220,000

Click here for room types

  • The above rates are registered based on the provisions of Article 11, Paragraph 1 of the Act on Development of Hotels for Inbound Tourists (including cases in which it is applied mutatis mutandis pursuant to Article 18, Paragraph 2 of the law).
  • The above rates are subject to change depending on market conditions.
  • Unit: yen, including service charge (10%), excluding tax

Q.Are there any cancellation fees?

Please note that the hotel will charge the following cancellation fees.

Number of contracted roomsDate when notice of the cancellation of the accommodation contract is received
No showDay of accommodation1 day prior3 days prior7 days prior14 days prior
GeneralLess than 10 rooms100%100%80%50%20% 
Group10 rooms or more100%100%80%50%50%20%
  • 1.The percentage shown is the ratio of the cancellation fee with respect to the basic accommodation fee.
  • 2.In the event the number of days of accommodation or the number of rooms for a group of guests (10 rooms or more) is reduced, cancellation fees for all of the relevant days and rooms in the above table shall be charged.
  • 3.In the event the accommodation contract is cancelled for part of the group (10 rooms or more), the cancellation fee shall not be charged for the number of the rooms equal to 10% (a fraction to be evened up) of the total number of rooms booked for accommodation as of 10 days prior to the first day of occupancy (or the day when the accommodation contract was accepted within less than 10 days prior to the first day of occupancy).

Q.Can I be placed on a waiting list?

We have no waiting list.
We apologize for the inconvenience, but encourage you to contact us at any time.

Q.Do you provide laundry services?

Yes, we provide laundry services during the following hours:

  • (Finish within that day) Reception hours: 7:30 – 10:30; delivery time: 16:00
  • (Finish on the following day) Reception hours: 10:30 – 15:30; delivery time: 10:30

Q.Arrangements for rental cars

We will be happy to make arrangements for a rental car available near the hotel.

Q.Foreign exchange

There is an exchange machine is now available at Century Royal Hotel .

Location
2F
Displayed in
Japanese, English, Chinese and Korean
Currencies
US Dollar(USD)
Chinese Yuan(CNY)
British Pound(GBP)
Taiwan Dollar
Indonesian Rupiah (IDR)
Malaysian Ringgit(MYR)
Euro, Won, Australian Dollar
Hong Kong Dollar(HKD)
Thai Baht(THB)
Singapore Dollar
Operating Time
24/7
Maximum Amount Limit
100,000 JPY per/use
Exchange Coverage
Only paper money can be
exchanged to Japanese Yen (JPY)

*This machine is only available to exchange from above foreign currencies to Japanese Yen, but not vice versa.

Q.Are massage services available in the hotel?

  • Hours
    16:00 – 1:00 midnight (Sun. and national holidays: 18:00 – 1:00 midnight)
    Prices
    4,300 yen/40 min. (excluding tax)
    6,450 yen/60 min.

    Reservations are accepted at the front desk (extension: 6) (from 10:00)

Q.Are esthetic treatments provided at the hotel?

  • Esthetic treatments are provided at Relaxation Salon Sanatio on the 10th floor of the hotel.
    ●Name of esthetic salon  Relaxation Salon Sanatio (Room 1035)
    ●Hours  18:00 – 4:00 the following morning
     URL:http://sanatio-salon.com/salon/sapporo.html
    ●Reservations/inquiries  0120-350-796 (by advance reservation only)
     Toll-free number hours  13:00 – 4:00 the following morning

Q.Can I make copies and send faxes?

Copy and fax services are provided for a fee at the front desk on the second floor.

  • Fax: 150 yen/page
  • Copy: 30 yen/page

Q.Guestroom extras and amenities

Please see Guestroom information.

Q.Are there any smoking spaces?

There is a smoking room in the lobby on the second floor.
No such rooms are available on the guestroom floors.

Q.Are there any shuttle bus services to and from the hotel?

There are no shuttle bus services to and from the hotel.
Please confirm details regarding airport connection buses on the access page.

Q.Shuttle buses to and from the hotel (sightseeing buses)

Information on the waiting place on the first floor of the hotel

Q.Is there a hair salon?

There is no hair salon in the hotel.

≪Hair salons near the hotel≫
Beauty Salon Tanaka Sapporo Esta Branch
Sapporo Esta 7F, Kita 5-jo Nishi 2-chome 1, Chuo-ku, Sapporo
Tel. 011-271-0721

Q.Can I buy souvenirs and gifts inside the hotel?

There is a shop on the second floor.
Hours: 7:30 – 11:00, 16:00 – 21:00

Q.Can I use a credit card?

JCB, VISA, American Express, Diner’s Club, UC, Saison, JAL, UnionPay debit card and Taiwan Smart Pay are accepted.

Q.Are there any barrier-free rooms or handicap-accessible rooms?

There are no such rooms.
Handicap-accessible restrooms can be found on the second floor.
Wheelchairs are also available for loan.

Q.What is the rate for children sharing a bed with their parents?

There is no charge for preschool children (six years and younger) (food is charged separately).
Cribs 1,000 yen (including tax)/night (supplies are limited, by advance reservation only, for children under one year old). 1
Bed rails are also available (supplies are limited, by advance reservation only).

Q.Do you offer room service?

Please call Sky Restaurant Rondo (extension 20) from your room.

Hours:
17:00 - 22:00 (No room service is available for breakfast.)

Q.Do you have a curfew?

We have no curfew.
However, the underground passage to Sapporo Station is closed from 23:00 to 6:00 for security reasons.
Please use the entrance on the ground floor to go to the front desk on the second floor after 23:00.

Q.Can I make special arrangements for an anniversary or surprise?

Cake and flowers can be arranged. Please reserve in advance.

Cake
  • Size 4 (for two to three people): 2,700 yen (including tax)
  • Size 5 (for three to five people): 3,316 yen (including tax)
  • Size 6 (for six to eight people): 4,417 yen (including tax)

Message plates and candles are also available.

Flowers
  • We will prepare a bouquet or an arrangement according to your budget.

Champagne, fruit and message cards are also available.
Please feel free to consult us.

Q.Is there a changing room?

Available at the restroom on the second floor.

Q.Is there a refrigerator in each guestroom?

A refrigerator is installed in all rooms.
Soft drinks can be found in the refrigerator.
*The contents are subject to change depending on the season.

A drink delivery menu is available for registered guests only.

  • Ukon (turmeric) drink (Daikyo Yakuhin, 110 ml): 150 yen
  • Hyoketsu Grapefruit (Kirin, 350 ml): 220 yen
  • Ichibanshibori (Kirin, 350 ml): 280 yen
  • Premium Malt's (Suntory, 350 ml): 320 yen
  • Premium tomato juice (Nakano Farm, Yoichi Town, 350 ml): 600 yen

Please call the front desk (extension 6) from your room to place an order.

Q.I will leave the hotel early in the morning. Can I bring breakfast with me?

We will prepare a breakfast special (two buns, salad, fruit, juice) for you.

Q.Is there a large communal bath?

The hotel does not have a large communal bath.
The Gokurakuyu bath house (Sapporo Yayoi Branch) is located approximately 15 minutes on foot from the hotel.
The address is as follows:

Gokurakuyu (Sapporo Yayoi Branch)
Kita 3-jo Nishi 12-chome, Chuo-ku, Sapporo, 060-0003
Tel.: 011-281-4126

Q.Are you able to respond to the needs of people with food allergies?

We respond to such needs as much as we possibly can.
Please consult us in advance.

Q.Do guest rooms have a safe?

Some rooms have a safe.
Valuables can be kept in the safe at the front counter.

Q.Are battery chargers available for electric vehicles?

There is an outlet for charging electric vehicles in the parking area in the third basement of the hotel.
Registered hotel guests are required to pay parking fees but can recharge their batteries free of charge.

Hours
8:00 - 22:00
Number of battery chargers
1 (first-come, first-served basis)
Types of electric vehicles for which the charger can be used
EV vehicles, PHV vehicles
Battery charger type
Single phase AC 200 V

Q.Does the hotel have day-use rooms?

It is possible to extend your stay by paying a fee.
We may not accept reservations due to non-availability.
For details, please contact us by phone.

Q.Is it possible to extend the check-out time?

It is possible to extend your stay by paying a fee. 。

  • Up to three hours (until 14:00): 30% of the accommodation fee
  • Up to six hours (until 17:00): 50% of the accommodation fee
  • Over six hours (after 17:00): 100% of the accommodation fee

However, your request may be refused if no rooms are available.

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TEL.011-221-3009itgj

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